This department works with adult members of the community and supports them to find volunteering opportunities and access training services. My role includes: interviewing clients to help them find the right volunteer opportunities, updating the main volunteering website (Do-It.org), dealing with volunteers enquiries, dealing with organisations that are looking for volunteers, helping organise volunteering events.
Working with the core team has been a very good experience, I learnt and I’m still learning a lot. When I started my volunteer project I was scared to talk with people or to answer the phone because I thought my English was not very good. Then I started working with the core team and, little by little, I learnt how to interview volunteers and how to deal with the different kind of people that you can meet, also answering the phone is not a problem anymore.
Moreover I improved my IT skills a lot, and have learnt how to use the main database, Salesforce, and also the websites that we use to find the volunteers opportunities for the clients.
And finally, I did various training courses thanks to the core team, such as “train the trainer” and “events fundraising” that have helped me to increase my skills in different areas.
I have only two months left before my project will end unfortunately, but I’m sure that they will continue to be full of new good things to learn.